Customer Relationship Management (CRM)

CRMThatWorks

A web application that is able to record customer’s static information and is able to manage the customer ‘s relationship with the company based on sales. The system is also able to generate meaningful reports to the management to segment their customers and to understand the sales pattern.

Product features:

· Able to store your customers information and profile
· Able to track and monitor the products or services sold to the customers during marketing campaigns
· Able to generate reports to assist you on the following:
· Manage and monitor the sales to the customers
· Manage your customer’s profile
· Understand your customer’s buying patterns
· Determine which is your best selling product or service
· Determine which marketing campaign is the most successful
· Able to upload and interface customer’s information from your other overseas branches

Benefits:

· Eliminate the need to keep physical customers’ records as the records are stored into the database of the system.
· Ease of analyzing the customer profile and buying patterns based on the reports that can be generated from the system so that the user can better market their products to the customers.
· Accessibility. The CRMS can be accessed anywhere as this is a web application.
· Regional support. System is able to support the user’s local and oversea branches as users from overseas is able to FTP the customer’s information to the main server for consolidation.
· User friendly.